Terms and Conditions

1. Introduction

We kindly request you to take the time to thoroughly read the following terms of use, as well as our policies on collecting and using personal data, which detail your usage of this website.

By visiting and accessing this website, you fully accept our terms of use. By placing an order through this website, you agree to have read and understood the terms of use, and consent to fully comply with their complete text. If you do not accept these terms of use for any reason, you should not visit or use our website and should instead contact us for further information.

We reserve the right to regularly update our terms of use without notifying our customers. The current terms of use can always be found here.

This webshop is owned by Biotinea GmbH, Blegistrasse 13, CH-6340 Baar, Switzerland.

The aforementioned company is your contractual partner in all matters related to this specific product.

This webshop accepts customers through our company based in:

  • Biotinea GmbH, Blegistrasse 13, CH-6340 Baar, Switzerland.

2. Legal Basis for the Service Contract

By using our website, you guarantee that you are at least 18 years old, of legal age, and capable of entering into a legally binding agreement with our company. Additionally, you fully accept our terms of use. If you do not meet any of these conditions, you are prohibited from visiting and using our website, its functions, products, or services.

IMPORTANT! Placing an order for our products or services is illegal for a person under 18 years of age or a person acting on behalf of other legal entities, and the police may file charges against such actions.

3. Personal Information

We protect your personal data and treat it confidentially. We do not share or sell your information to third parties.

4. Trademarks and Copyright

All content on this website is copyrighted and all rights reserved.

Information on this website, including but not limited to texts, images, and sound, may not be copied, transmitted, distributed, or stored, except for strictly private use or as indicated, without prior written permission from Biotinea GmbH. All logos, trademarks, company logos, and trade marks used on this website are the exclusive property of Biotinea GmbH. Any use of our trademarks is only permitted with prior written consent from Biotinea GmbH.

You are prohibited from selling our products to third parties without our written consent, and this consent can be revoked at any time without notice. Violations will be prosecuted.

5. Acceptable Use of the Website

Accessing or using this website with the intention to damage, deny, or restrict access to the website is illegal. Copying, storing, saving, transmitting, sending, using, publishing, or distributing material from this website or systematically collecting information from this website in any other way is prohibited without written permission.

6. User-Generated Content

All user-generated content on this website is the property of the owners of this website. By sharing comments, images, videos, or otherwise communicating with this website, you also agree to grant the owners of this website global, non-exclusive, royalty-free rights to produce, translate, or distribute these contents for existing or future commercial purposes. Examples include customer testimonials, product reviews, responses to questionnaires, etc.

7. Cancellation and Return Policy

For health or hygiene reasons, we do not accept returns of dietary supplements or body care products. For everything else, we offer a 14-day return policy if the product is returned safely in its unopened condition and is suitable for resale.

8. Warranty and Guarantee

We vouch for the quality of our products. We recommend you always follow the instructions on the packaging.

9. Disclaimer

You hereby waive any rights to hold us liable for any losses, damages, liens, or additional costs, including but not limited to legal costs, in connection with or through the use of this website or the products advertised on it. You hereby commit to using our products only in line with common sense and always in accordance with the provided manuals and instructions.

All information on this website is for informational purposes only and is based on subjective assessments and evaluations. You should not make decisions based solely on the information contained on this website.

IMPORTANT! It is recommended to always consult a qualified professional or your general practitioner for questions about weight loss, diet changes, or the intake of diet pills, as well as for opinions and statements expressed on this website. The consumption and use of certain products can be harmful in connection with alcohol abuse, severe overweight, pregnancy, or civilization diseases. If you wish to use other preparations or medicines along with our products, you should always consult your doctor before starting to use the products.

IMPORTANT! As such, you assume sole responsibility for the use of our products. We are not responsible for any effect that is less than expected.

All our products should be stored safely and out of the reach of children.

10. Violation of the Terms of Use

If you violate our terms of use, we reserve the right to take the steps or actions that we deem necessary, including legal proceedings or accusations. We also reserve the right to suspend or terminate agreements between you and us without notice if we suspect that you are harming our business or attempting to commit fraud, etc.

11. Shipping and Distribution

In Switzerland, we ship all products via Swiss Post immediately within 1-2 working days of your order. The estimated delivery time in Switzerland is 3 working days from the order date.

If you do not receive your delivery within 8 calendar days of the order date, you should immediately contact Biotinea GmbH via our website, after which we will further investigate your case and try to resolve the situation from our side. If we do not hear from you within 14 days of shipping, we always assume that you have received your shipment.

Delivery occurs as soon as the products have been transferred from our warehouse to shipping. At this point, you are solely responsible for having received the product.

A payment invoice may be sent to you due to missing payment. Therefore, this may occur even if you have not yet received the products. Such cases are entirely beyond our control.

12. Payment

Your goods can be paid for by credit card, TWINT, or invoice if you are approved for it.

Invoices are due for payment within 20 days of the invoice date. We therefore ask you to note the due date of each shipment and to pay within the agreed payment period.

In case of late payment, our financial partner will automatically initiate a reminder procedure with interest on arrears according to the regulations of the debt enforcement law. Reminders are imposed with a fee according to the standard of your country. The costs associated with collection are raised according to applicable law. We cannot influence these processes as they run automatically and are beyond our control.

We reserve the right to block further deliveries to you if we do not receive full and timely payment of the invoice including any penalty fees.

After the payment deadline, the customer automatically falls into arrears. Biotinea GmbH is entitled to charge reminder fees up to CHF 30.- per invoice; the outstanding invoice amount plus any reminder fees can be handed over for collection and transferred to Inkassolution GmbH. In addition, the customer is obliged to reimburse all costs incurred due to 19. Monthly invoice with partial payment option (PowerPay)

With the monthly invoice (PowerPay) - you can conveniently pay for your online purchases by invoice with a partial payment option. MF Group / PowerPay, as an external payment service provider, offers the payment method "payment on invoice".

or Inkassolution GmbH as a result of the payment delay.

13. Shipping and Freight Costs

The shipping costs are always visible in the ordering process on the website or in the order conditions on the order or promotion pages. The shipping costs vary depending on quantity, origin, and method.

The shipping costs also include handling and packaging costs.

14. Prices

Our prices are subject to change and we reserve the right to printing errors and sold-out products.

Unless otherwise stated, all prices are in local currency and include statutory VAT. Prices subject to tax changes, price, and proofreading errors, etc.

We reserve the right to change prices with immediate effect.

15. Promotions

All promotions, discounts, and coupon codes are subject to the following rules:

  • Coupon codes can only be used once per person and cannot be combined with other discounts or promotions – including free shipping.

  • Welcome offers and free trial packages can only be ordered once per person and a maximum of twice per household.

  • All types of marketing promotions are dependent on items being in stock.

  • Offers are only valid for 7 days unless otherwise stated. It is not possible to use a promotional, discount, or coupon code after you have completed your webshop order.

  • We reserve the right to withdraw a promotional, discount, or coupon code at any time without further warning or information.

16. Valid Order Confirmation

After you have placed an order in our webshop, our software will automatically send you an email detailing the products you have ordered. If you cannot find it, check your spam folder.

NOTE! Please be aware that the automatic response does not constitute a legally binding order confirmation, thereby creating an agreement. It is merely an electronic acknowledgment that we have received your order. We reserve the right to change or cancel the order due to printing errors, technical problems, delivery failures, or similar situations.

You will receive the final order confirmation and invoice along with the ordered goods.

17. I Did Not Order (Harassment)

If you receive a shipment from us that you did not order, it may be because someone has misused your identity to either harass or harm you, harm us, or commit fraud. It is also possible that another person in the household or a good friend or colleague has wrongfully ordered the item in your name. This is not permitted and constitutes a violation of our General Terms and Conditions. Therefore, please immediately contact our customer service through our website and let us guide you through the steps you need to take, and what technical footprints we have captured during the ordering process.

This excuse must not be used to avoid payment for ordered products, and we reserve the right to report suspected fraud to the local police authorities for investigation.