Terms and conditions (T&Cs) for consumers

Version 1.5 – Last updated: 1 May 2025

Section 1: General and legal foundation

1. Scope and applicability

These General Terms and Conditions ("T&Cs") apply to all purchases made by consumers via the website www.tyrexin.ch operated by Swiss Nutri GmbH. These T&Cs govern the contractual relationship between Swiss Nutri GmbH and its customers ("you" or "the customer") and form an integral part of every contract concluded via the website.

Purchases are only permitted for individuals who are at least 18 years of age.

By using our website, you consent to the use of cookies and tracking technologies as described in our Privacy policy.

2. Company information

Swiss Nutri GmbH
Fänn West 10
CH-6403 Küssnacht am Rigi
Switzerland

For more information see our Imprint.

3. Legal classification disclaimer

The products offered on this website are classified as food supplements and not as medicinal products. They are not intended to diagnose, treat, cure, or prevent any disease. Any statements about the products are for informational purposes only.

We do not guarantee the effectiveness of our products, as results may vary from person to person.

Read our full Disclaimer.

4. Health claims compliance

All health-related claims made on this website conform to the applicable regulations of the Swiss Federal Food Safety and Veterinary Office (FSVO). We do not make unauthorised or misleading health claims and ensure that all claims are scientifically substantiated and compliant with the Swiss Foodstuffs Act (LMG) and the Ordinance on the Use of Claims in Food Advertising (LKV).

5. Ingredient and allergen information

Complete ingredient lists and allergen information are provided on each product page and on the product packaging. Customers are advised to consult this information before purchasing or using any product.

Section 2: Safe product use

6. Usage restrictions and medical advice

Our products are not intended to substitute for a varied and balanced diet or a healthy lifestyle. If you are pregnant, breastfeeding, taking medication, or have any health condition, please consult your doctor or pharmacist before using any of our products.

7. Storage instructions

Products should be stored in a cool, dry place, away from direct sunlight and out of the reach of children. Always follow the specific storage and expiration instructions provided on the product label.

8. Age restriction

The sale of our products is restricted to individuals aged 18 and over. By placing an order, you confirm that you meet this requirement and that you understand the intended use of the products as food supplements.

Section 3: Purchase and contractual terms

9. Conclusion of contract

The presentation of products on the website does not constitute a legally binding offer but an invitation to place an order. By placing an order via the website, you submit a binding offer to conclude a purchase contract. The contract is concluded when you receive an order confirmation by email.

Swiss Nutri GmbH reserves the right to reject any order without providing a reason.

10. Prices

All prices are in Swiss Francs (CHF) and include applicable VAT. Delivery charges, if any, are shown separately during the checkout process. An invoice will be included with the order upon delivery and also sent via email.

11. Payment terms

Payment can be made using the following methods: TWINT, VISA, and MasterCard. We reserve the right to report any fraudulent orders to the appropriate law enforcement authorities.

Read more about our Payment terms.

Invoices are payable upon receipt. In the event of late payment, we reserve the right to charge reminder fees of CHF 15 to CHF 30 per reminder notice. Continued non-payment may result in the debt being transferred to a third-party collection agency.

12. Shipping and delivery

We deliver exclusively within Switzerland.

Orders are delivered to the shipping address provided by the customer during checkout. Estimated delivery time is typically 2–3 business days from the date of order confirmation; however, this timeframe is non-binding and may be extended due to factors beyond our control.

Delays may occur due to production bottlenecks, stock shortages, holidays, supplier issues, force majeure, or other unforeseen circumstances. We will notify you if significant delays are expected.

Shipping costs are displayed during the ordering process. We are not responsible for delays caused by third parties. Risk transfers to the customer once the shipment is handed over to the carrier.

Incorrect or incomplete address details may result in non-delivery without a refund for shipping or reshipment costs.

13. Product availability and substitution policy

We reserve the right to replace any product with an equivalent product of equal or higher value in case of stock unavailability or supply issues.

14. Prohibition of resale

Customers may not resell or distribute our products without prior written consent. Pharmacies, retailers, and distributors interested in partnerships should contact us directly.

See more at: Pharmacies | Wholesale

Section 4: Customer protections and support

15. Limitation of liability for supplement use

Swiss Nutri GmbH is not liable for adverse reactions or misuse. Customers must check product compatibility with personal health conditions.

16. Satisfaction guarantee

We offer a satisfaction guarantee under specific conditions. Read more.

17. Right to return and withdrawal

We do not offer a general right of return. Please see our Return policy. Products returned due to intolerance or allergies are not refunded unless agreed in writing.

18. Contact and support

Contact us at support@tyrexin.ch. We do not offer phone support. Please use the same email used for your order and include your order number.

Section 5: Legal provisions

19. Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is the Canton of Schwyz, unless mandatory consumer protection provisions state otherwise.

20. Intellectual property

All content on this website is the property of Swiss Nutri GmbH or its licensors and protected by copyright and trademark laws. Unauthorised use is prohibited.

21. Force majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, pandemics, strikes, and similar circumstances.

22. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in effect. A valid provision reflecting the original intent will replace the invalid one.

23. Amendments

We reserve the right to amend these T&Cs at any time. The version at the time of your order applies. Substantial changes will be communicated as necessary.

24. Language

The contract language is German. In case of discrepancies between translations, the German version prevails.

25. Customer feedback and data use

By submitting feedback, you grant Swiss Nutri GmbH the right to use it in marketing and communication channels, with or without anonymization as per your consent.

26. Influencer communications

We are not responsible for influencer statements unless pre-approved or contractually agreed in writing.