Return & Refund

Return & Refund Policy — Tyrexin® (Swiss Nutri GmbH)

1. Overview & Purpose

This Return & Refund Policy explains when and how you may request a refund, the conditions under which refunds are considered, and the steps you must follow. This policy applies to all Tyrexin® products purchased from tyrexin.ch or other official Tyrexin® online channels.

2. No Standard Returns or Exchanges

For health, hygiene, and safety reasons, Tyrexin® products cannot be returned or exchanged once an order has been completed, whether the product is opened or unopened.
This means:

  • No returns for change of mind, satisfaction, or non-defective products.

  • No exchanges are offered under any circumstances, including for sizes, flavours, products, replacements, or substitutions.

Under Swiss law, there is no general statutory right of withdrawal or return for online purchases. In addition, sealed food supplements are excluded from return for reasons of health protection and hygiene. This rule exists to protect your safety and the safety of all our customers.

3. Refunds — When They Are Available

Refunds are not available as a general practice.
However, refunds may be considered only in the following exceptional cases:

  • You received a wrong item (a different product than what was ordered), or

  • You received a defective or damaged product.

Refunds in these situations are issued only after verification and approval by our support team.

Your statutory warranty rights for defective products (Art. 197 ff. of the Swiss Code of Obligations) remain unaffected by this policy.

4. How to Request a Refund

To request a refund due to a defect or fulfilment error, you must:

  1. Contact our Customer Support team within 7 days of delivery.

  2. Provide your order number.

  3. Describe the issue in detail and include clear photographic evidence of the damage or incorrect item.

  4. Submit your request via email to:
    support@tyrexin.ch

Requests submitted after the 7-day window may not be accepted.

Order cancellation: If you wish to cancel an order, please contact us as soon as possible at support@tyrexin.ch. A cancellation is only possible as long as your order has not yet been dispatched. As orders are usually dispatched on the same working day, this window is short. Orders that have already been dispatched can no longer be cancelled.

5. Refund Review & Decision

After you submit a refund request:

  • Our team will review the evidence and respond within 3 business days.

  • If approved, details of the refund process will be communicated to you.

  • If rejected, we will explain the reason.

6. Refund Processing & Timeline

If a refund is authorised:

  • Refunds are processed within 10–14 business days after approval.

  • Refunds are issued to the original payment method whenever possible.

7. Return Shipping Costs

Because standard returns and exchanges are not accepted:

  • There are no automatic or standard return shipping labels provided.

  • If a refund is authorised for a defective or incorrect item, we will clarify:

    • Whether the product must be returned, and

    • Who is responsible for any return shipping cost.

These are handled on a case-by-case basis and communicated clearly in writing.

8. Policy Accessibility

This policy is easy to find on our website (linked in the footer, at checkout, and on relevant order pages). If you have trouble finding or understanding any part of this policy, please contact Customer Support for help.

9. Contact Details

For all questions regarding returns, refunds, damaged products, or fulfilment errors:

Swiss Nutri GmbH (Tyrexin® Customer Support)

  • Email: support@tyrexin.ch

  • Phone: +41 41 588 02 91

  • Address: Fänn West 10, CH-6403 Küssnacht am Rigi, Switzerland