Terms of service

1. Introduction

We encourage you to take the time to thoroughly read the following Terms of Use and our Personal Information Collection and Use Policy, which details your use of this website.

By visiting and accessing this website, you fully accept our Terms of Use. By placing an order through this website, you agree to have read and understood the Terms of Use and agree to comply fully with their full text. If for any reason you do not accept these Terms of Use, you should not visit or use our website and should instead contact us for further information.

We reserve the right to update our Terms of Use periodically without notifying our customers. You can always find the currently valid Terms of Use here.

This webshop is the property of Biotinea GmbH, Blegistrasse 13, CH-6340 Baar in Switzerland.

Biotinea GmbH is your contractual partner in all matters relating to this particular product.

This web store accepts customers through our company located in:

  • Biotinea GmbH, Blegistrasse 13, CH-6340 Baar, Switzerland.

2. Legal basis for the service contract

By using our website, you warrant that you are at least 18 years old, of legal age, and capable of entering into a legally binding agreement with our company. You also fully accept our Terms of Use. If any of these conditions are not met by you, you are prohibited from visiting and using our website and its features, products or services.

IMPORTANT! Placing an order for our products or services is illegal for a person under 18 years of age or a person acting on behalf of other legal entities, and the police may file charges against such actions.

3. Personal Information

We protect your personal information and keep it confidential. We do not share or sell your information to third parties

4. Trademarks and Copyright

All content on this website is copyrighted and all rights are reserved.

Information on this website, including but not limited to text, images and sound, may not be copied, transferred, distributed or stored, except for purely private use or where indicated, without the prior written consent of Biotinea GmbH. All logos, brands, company logos and trademarks used on this website are the exclusive property of Biotinea GmbH. Any use of our trademarks is only permitted with the prior written consent of Biotinea GmbH.

You are prohibited from selling our products to third parties without our written consent, and this consent may be revoked at any time without notice. Violators will be prosecuted.

5. Acceptable Use of the Website

Accessing or using this website with the intent to harm, deny or restrict access to the website is illegal. Copying, storing, retransmitting, transmitting, using, publishing, or distributing any material from this website or otherwise systematically collecting information from this website without written permission is prohibited.

6. User-created content

All user-created content on this website is the property of the owners of this website. By sharing comments, images, videos, or otherwise communicating with this website, you also agree to grant the owners of this website global, non-exclusive, royalty-free rights to produce, translate, or distribute this content for existing or future commercial purposes. Examples include customer testimonials, product reviews, questionnaire responses, etc.

7. Right of withdrawal and return

For health or hygiene reasons, we do not accept returns on personal care supplements. For everything else, we offer a 14-day return policy if the product is safely returned to us in unopened condition and is suitable for resale.

8. Warranty and Guarantee

We vouch for the quality of our products. We recommend that you always follow the instructions on the packaging

9. Disclaimer

You hereby waive all rights to hold us liable for any loss, damage, lien or additional cost, including but not limited to legal fees related to or arising from your use of this website or the products advertised on it. You hereby agree to use our products only in accordance with common sense and at all times in accordance with the manuals and operating instructions provided with them.

All information on this website is for informational purposes only and is based on subjective assessments and judgments. You must not make any decisions solely on the basis of the information contained on this website.

IMPORTANT! It is recommended that you always consult a qualified professional or your primary care physician for any questions regarding weight loss, dietary changes, or the use of diet pills, as well as any questions regarding opinions and statements expressed on this website. Consumption and use of certain products may be harmful in connection with alcohol abuse, severe obesity, pregnancy or civilization diseases. If you want to use other preparations or medicines together with our products, you should always consult your doctor before you start using the products.

IMPORTANT! As such, you assume sole responsibility for the use of our products. We are not responsible for any effect that is less than expected.

All of our products should be stored safely and away from children.

10. Violation of Terms of Use

Should you violate our Terms of Use, we reserve the right to take such steps or actions as we deem necessary, including legal proceedings or charges. We also reserve the right to suspend or terminate any agreements between you and us without notice if we suspect that you are harming our business or attempting to commit fraud, etc.

11. Shipping and Distribution

In Switzerland, we ship all products by Swiss Post immediately within 1-2 business days after your order. The estimated delivery time in Switzerland is 3 business days from order.

If you do not receive your delivery within 8 calendar days from the order date, you should immediately contact Biotinea GmbH via our website, whereupon we will further investigate your case and try to resolve the situation from our side. If we do not hear from you within 14 days of shipment, we will always assume that you have received your shipment.

Delivery will be made as soon as the products are transferred from our warehouse to shipping. At this point, you are solely responsible for having received the product.

Payment invoice to you due to lack of payment. Therefore, this may occur even if you have not yet received the products. Such cases are completely out of our control.

12. Payment

Your goods may be paid for by credit card or invoice if you are approved to do so.

Invoices are due for payment within 20 days from the invoice date. Therefore, we ask that you note the due date of each shipment and pay within the agreed upon payment period.

In the event of late payment, our financial partner will automatically carry out a reminder procedure at default interest in accordance with the provisions of the Debt Collection Act. Reminders are imposed with a fee according to the standard of your country. The costs associated with debt collection are charged according to the applicable law. We cannot influence these processes, as they are automatic and beyond our control.

We reserve the right to block further shipments to you if we do not receive full and timely payment of the invoice, including any penalties.

After the expiration of the payment period, the customer is automatically in default. Biotinea GmbH is entitled to charge reminder fees up to CHF 30 per invoice; the outstanding invoice amount plus any reminder fees may be handed over for collection and transferred to Inkassolution GmbH. In addition, the customer is obliged to reimburse all costs incurred by 19. Monthly invoice with installment option (PowerPay)

With Monthly Invoice (PowerPay) - pay your online purchases conveniently by invoice with installment option. MF Group / PowerPay, as an external payment service provider, offers the payment method "payment on account"

or Inkassolution GmbH as a result of late payment.

13. Shipping and freight costs

The shipping costs are always visible in the order process on the website or in the order conditions on the order or promotion pages. Shipping costs vary depending on quantity, origin and method.

Shipping costs also include handling and packaging costs.

14. Prices

Our prices are subject to change and we reserve the right to make misprints and sell out products

Unless otherwise stated, all prices are in local currency and include VAT. Prices subject to tax changes, pricing and proofreading errors, etc.

We reserve the right to change prices with immediate effect.

15. Promotions

All promotions, discounts and coupon codes are subject to the following rules:

  • Coupon codes can only be used once per person and cannot be combined with any other discounts or promotions - including free shipping.

  • Welcome offers and free trial packages can only be ordered once per person and a maximum of twice per household.

  • All types of marketing promotions are contingent upon items being in stock.

  • Offers are valid for 7 days only unless otherwise stated. It is not possible to use a promotion code, discount code or coupon code after you have completed your web store order.

  • We reserve the right to withdraw a promotional, discount or voucher code at any time without further warning or information about it.

16. Valid order confirmation

After you place an order in our web store, our software will automatically send you an email stating which products you have ordered. If you can't find it, check your spam folder.

NOTE! Please note that the automatic reply is not a legally binding order confirmation, whereby an agreement is reached. It is merely an electronic confirmation that we have received your order. We reserve the right to change or cancel the order due to printing errors, technical problems, delivery failures or similar situations.

You will receive the final order confirmation and invoice together with the ordered goods.

17. I did not order (harassment)

If you receive a shipment from us that you did not order, it may be because someone is misusing your identity to either harass or injure you, hurt us, or commit fraud. It may also be that another person in the household or a good friend or colleague unlawfully ordered the item from you in your name. This is not allowed and is a violation of our Terms and Conditions. Therefore, please contact our customer service department immediately through our website and let us walk you through the steps you need to take and what technical footprints we captured during the ordering process.

This apology may not be used to avoid payment for products ordered, and we reserve the right to report fraud to local law enforcement for investigation if we suspect fraudulent behavior.